5-Year Limited Warranty

Scope:

  • This 5-Year Limited Warranty (the “Warranty”) applies to all new pillows sold under The White Willow brand.
  • The Warranty covers only the original purchaser of Products purchased directly from The White Willow or through an authorized retailer. It is non-transferable.

Warranty Period:

  • The Warranty lasts for 5 years from the date of delivery (the “Warranty Period”).

Coverage:

  • Manufacturing Defects: Visible indentations or sagging greater than 1 inch not caused by improper use.
  • Workmanship Issues: Splitting or cracking of the foam under normal usage and proper handling.
  • Structural Failures: Issues with stitching, seams, or pillow fill that compromise comfort or support.

Exclusions:

  • Normal wear and tear: Changes in firmness or comfort preferences, slight softening of foam, general compression over time.
  • Misuse/Abuse: Stains, burns, cuts, tears, liquid damage, mold, or other damage resulting from inappropriate cleaning or use.
  • Improper support/foundation: Use of the pillows on a surface that does not provide adequate support voids the Warranty.
  • Unauthorized retailers: Products purchased from unauthorized resellers or “as-is” purchases are not covered.

Warranty Claims Procedure:

  • Fill in the form: Fill in the below form to register for the warranty of the products. Please fill in the correct details.
  • Contact Us: Reach out to our customer support team at support@thewhitewillow.in with your original order number, photos, and a description of the defect.
  • Evaluation: We may request additional information or ask you to ship the Product back (at our cost, if claim is approved) for inspection.
  • Remedy: If the claim is approved, The White Willow will decide at its sole discretion whether to:
  1. Repair the defective Product.
  2. Replace it with the same or a comparable model.
  3. Provide a prorated refund if a replacement is not feasible.

Disclaimer:

  • The White Willow makes no other express or implied warranties beyond what is stated in this document.
  • Any implied warranties (merchantability or fitness for a particular purpose) are limited to the period above, or the shortest period allowed by law.