Terms & Conditions

Effective as of March 2025

This website (the “Site”) is operated by Calmnook LLC (“The White Willow”). Throughout the Site, the terms “we,” “us,” and “our” refer to The White Willow. The White Willow offers this Site, including all information, tools, features, products, and services available on and through this Site (collectively with the Site, the “Service”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (these “Terms of Service” or “Terms”).

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. YOUR ACCESS TO AND USE OF THE SERVICE CONSTITUTES YOUR ACCEPTANCE OF, AND AGREEMENT TO BE BOUND BY, THESE TERMS OF SERVICE, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN.

TO THE EXTENT PERMITTED BY LAW, BY USING THE SERVICE, YOU AGREE TO ARBITRATE DISPUTES AGAINST US IN YOUR INDIVIDUAL CAPACITY, AND YOU WAIVE YOUR RIGHT TO ACT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

These Terms of Service apply to all users of the Service, including but not limited to visitors, browsers, vendors, customers, merchants, and contributors of content. If you do not agree to all the terms and conditions in these Terms of Service, you may not access the Site or use the Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the Site shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting the updated version on the Site. All updates and/or changes will be effective immediately upon posting. We encourage you to check this page each time you visit the Site. Your continued use of the Service following the posting of any updates and/or changes to these Terms of Service constitutes your acknowledgment and acceptance of those updates and/or changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms of Service, you represent and warrant that you are not prohibited by law from accessing or using the Service in your jurisdiction, that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use the Service. If you are a parent or guardian agreeing to these Terms on behalf of a minor, you assume full responsibility for their use of the Service.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this Site is inaccurate, incomplete, or outdated. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary sources.

This Site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Site.

4. Modifications to the Service and Prices

Prices for products are subject to change without notice. We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time without prior notice.

All purchases through the Service are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier. You are responsible for filing any claims directly with the applicable carrier for damaged, missing, and/or lost shipments.

5. Products or Services

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Acknowledgment of your order means that we have received your request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. We must verify an item’s availability before it is shipped.

We reserve the right to:

  • Limit the sales of products to any person, geographic region, or jurisdiction.
  • Limit the quantities of products per order.
  • Discontinue any product at any time.
  • Refuse or cancel any order for any reason.

6. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account details, including your email address, so that we can complete your transactions and contact you as needed.

7. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant or assume liability for any third-party materials, products, or services.

8. Proprietary Rights

All Site content is owned by The White Willow or its licensors and is protected by copyright, trademark, and intellectual property laws. You may not reproduce or distribute any content without our express permission.

9. Personal Information

Your submission of personal information is governed by our Privacy Policy.

10. Indemnification

You agree to indemnify and hold The White Willow and its affiliates harmless from any claims, losses, damages, liabilities, or expenses arising from your use of the Site or Services.

11. Limitation of Liability

The White Willow provides the Service "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from use of our Site or Services.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes will be subject to arbitration in New Delhi under the Arbitration & Conciliation Act, 1996.

13. Changes to Terms of Service

We reserve the right to update these Terms at any time. Continued use of our Site or Services constitutes acceptance of changes.

14. Contact Information

For questions about these Terms, contact us at support@thewhitewillow.co.